POS Printer Repair Procedures

PURCHASE POS PRINTER REPAIRS

At hec.com select POS Printer Repairs -> choose manufacturer -> choose model -> checkout.

-Please select your preferred return shipping method at checkout and the applicable shipping charge will be added to your total.

 

Customer Purchasing POS Printer Repair from Hillside Electronics

 

SHIPPING POS PRINTERS INTO HILLSIDE

-Customer is responsible for packing printers and mailing them in to Hillside using an existing scheduled carrier pickup or by dropping off at a USPS, FedEx or UPS facility.

-Upon customer's request, a shipping label can be emailed in advance and charged to customer's credit card. If you would like to purchase a shipping label for sending your printer into Hillside for repair, please click here. 

 

RECEIPT OF POS PRINTERS AT HILLSIDE

-Boxes are opened, printers removed, identified and recorded by serial number on a work order which electronically updates to a scheduling queue while the printers physically transit to the repair department.

Hillside Electronics POS Printer Receiving Department

 

FULL SERVICE POS PRINTER REPAIR PROCEDURE

-Printers are disassembled and cleaned inside and out.

-All components are inspected for wear and replaced as needed.

-Extensive review and preventive maintenance is performed to guarantee long printer life.

-Printer is reassembled, tested, and communicated to using our proprietary software.

 

POS PRINTER REPAIR QUALITY CONTROL

-Inspection is performed by a factory-trained quality control specialist.

 Hillside Electronics POS Printer Repair Quality Control

     

    POS PRINTER TURNAROUND/PRICING/WARRANTY

    -Printers are turned around within 5 days. Expedite service is available upon request.

    -Printers are invoiced at a flat rate* with no hidden costs, charges, or surprises.

    -Printer Repairs are covered by a 6 month Parts and Labor Warranty.

     

    SHIPPING POS PRINTERS BACK TO CUSTOMER

    -Printers are repackaged and shipped back to customer via pre-selected shipping method. 

    -As soon as the package ships, a tracking number will be emailed to customer so that the shipment's progression can be viewed and an ETA determined.

    Hillside Electronics Handing Repaired Printer to FedEx

     
     

     

    *An extra fee may apply when a printer is missing parts or damaged beyond normal wear and tear. In these circumstances, Hillside Electronics will contact the customer for approval prior to moving forward with the repair.