As for the refurbished side of things, the printers I received back were well cleaned and in working order, however I did have an issue where one printer wouldn’t print, I feel like the board on the printer was damaged (most likely when I sent it in it was already damaged) and that was the only thing that wasn’t fixed of the printers I sent back. Other then that they are all working perfectly now and I would definitely recommend everyone that doesn’t have the means to fix their own Ithaca printers to send them here.